We believe in our product and value the happiness of our fans and customers.
Please email us if you are not happy with Grovemade.
We are reasonable people and will try our best to work something out. If you are not completely happy with your new Grovemade product, please send it back to us within 15 days for a full refund.
All our products are warranted to be free of defects in material and workmanship for six months from the day they ship.
Warranty is valid only with the order number and matching email address. The purchase of any Grovemade product via a third party vendor (e.g. eBay, Amazon) will not under any circumstance be covered by our warranty policy.
To make a warranty claim, or if your shipment arrived damaged or defective, please fill out our warranty claims form for the quickest resolution.
Have a question or concern? Shoot us a line with our contact form.
Pocket Knife Policy
By placing a Grovemade minimalist knife order with Grovemade, LLC, the customer verifies that they are over 18 years of age and are aware of all local, state and federal laws regarding the possession or carrying of the products they are ordering. Grovemade, LLC shall be held blameless for any infraction of laws by the purchaser.
Some locations may have more restrictive laws and you are responsible for knowing and following those laws. By placing an order with us you are agreeing that you have read our terms and that you accept legal responsibility for owning the item you have ordered in the jurisdiction to which we deliver it.
We ship via United Parcel Service (UPS) to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands (please note that we are unable to ship to APO addresses). We do not ship to PO boxes. Orders are processed within one to two business days. Typically, standard US shipping takes 3-7 business days. We also offer options for UPS Next Day Air and UPS Second Day Air.
Orders ship as a group and according to the longest product lead time. For example, an order including a product with a one day lead time and a product with a one week lead time will ship in one week.
International orders ship as a group and according to the longest product lead time. For example, an order including a product with a one day lead time and a product with a one week lead time will ship in one week.
We ship worldwide via United Parcel Service (UPS) and Local Post. Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country. Failure to remit payment of import fees may result in the abandonment of the shipment and will result in the forfeiting of refund and replacement options. Shipping times may vary based on the shipping location. Please note that we are unable to offer expedited shipping to our international customers at this time.
Pricing / Billing
We reserve the right to change pricing at any time for any reason. We reserve the right to not honor typographical errors which may cause incorrect pricing on the website. The full amount is charged when you place your order even if your product is not shipping for a long while.
The preceding terms and conditions govern the sale by grove® between you the buyer and Grove LLC. By placing an order with us you acknowledge that you have read, understood, and agree with our terms and conditions. Please notify us prior to placing an order if you disagree with any of our terms and conditions. We reserve the right to alter these terms and conditions at any time for any reason.