Returns & Exchanges
Please read thoroughly — note that some package labeling details have changed.
If you are not satisfied with your order within the first 15 days of receiving your product, simply return it to us in like-new* condition and we will gladly accept it for a return or exchange.** Shipping fees are non-refundable.
Please include the purchaser's name and order number*** with your returned or exchanged product. We suggest using a shipping service with a tracking number.
Products for return or exchange should be sent to the following address, with your order number included in the “to” name in the following format:
Grovemade (Order 123456)
6524 N Albina Ave
Portland, OR, 97217
We’ll update you when we receive your package (please note that the order number must be included on the package label in order for us to contact you when we receive the package), and again when the return/exchange has been processed. Please allow about a week between receiving and processing of returns/exchanges.
* Leather and Matte Desk Pads are particularly prone to damage in transit. Please roll to at least a 6-inch diameter, and send in a similarly sized box as it was shipped in. For Matte Desk Pads, roll with the cork side out if you have unrolled it from its original packaging.
** Due to variations in monitor/screen settings and the wide variation in natural material, images on the website may not match the actual products shipped. Color/grain dissatisfaction is not a valid reason for an exchange.
*** If you received your item as a gift, please include any information you have - the order number, the name or email of the person who ordered the gift, etc - and we will make sure you are taken care of.
Domestic Returns and Exchanges
Please note that domestic customers are responsible for the cost of shipping returned or exchanged items to Grovemade.
International Returns and Exchanges
Please note that international customers are responsible for the cost of shipping, duties, customs fees, and taxes on returned or exchanged items to Grovemade.